Hubungan Fasilitas Kesehatan dan Kualitas Pelayanan terhadap Kepuasan Pasien Rawat Jalan di Klinik Pratama SPN Polda

Abstract

Patient satisfaction is a very important basis for assessing the quality of health services by comparing expectations and the reality of whether they are received in a health setting, whether in a health center, clinic or hospital. The aim of this research is to determine the relationship between health facilities and service quality on outpatient satisfaction at the Pratama SPN Polda Southeast Sulawesi Clinic. The type of research used is quantitative using a Cross Sectional Study design. This research was carried out at the Pratama SPN Polda Clinic in September 2023 until completion involving a sample of 44 people using a simple random sampling technique. Data were analyzed using the Spearman correlation test. The results of the study showed that 31 people (70.5%) had good health facilities and 13 people (29.5%) had good quality health services and 31 people (70.5%) had good quality health services and 13 people who were poor. (29.5%), there is a relationship between health facilities and patient satisfaction with the relationship strength value (r) showing a weak correlation of 0.374 (r = 0.20-0.399) and there is a relationship between the quality of health services and patient satisfaction with the relationship strength value (r) shows a weak correlation of 0.355 (r = 0.20-0.399). It is recommended that services at the SPN Polda Sultra clinic further increase patient satisfaction in health services that have minimal facilities.